StubHub reaches settlement to refund $10 million to customers over 'deceptive' pricing

StubHub will refund $10 million to consumers and revamp how it displays ticket prices after the Federal Trade Commission accused the company of deceptively advertising live-event tickets without fully disclosing mandatory fees upfront.

"The Commission’s Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up-front to enable consumers to make fully informed purchasing decisions," FTC’s Bureau of Consumer Protection Director Christopher Mufarrige wrote in a statement. "Price transparency is essential to a free and competitive marketplace. Today’s settlement underscores the Commission’s commitment to ensuring that consumers pay the price they are promised."

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