On Wednesday, Amazon confirmed that it shut down a man’s smart home after a delivery truck driver misheard and wrongly accused him of making a racist remark through his smart doorbell, the Daily Caller News Foundation reported.
Brandon Jackson, a Baltimore, Maryland resident, claimed that Amazon locked him out of his smart devices on May 25. He explained that many of the devices in his home, including his lights, are connected to his Amazon Echo, which he was unable to access for a week.
In an article posted on Medium, Jackson explained that the misunderstanding “left me with a house full of unresponsive devices, a silent Alexa, and a lot of questions.”
When Jackson reached out to Amazon to find out why he was locked out, he was told, in a “somewhat accusatory” tone, that a delivery driver had reported hearing a racist remark while dropping off a package at his home.